Frequently Asked Questions
Everything you need to know about our premium fabrics and services.
Can I request fabric samples before placing a bulk order?
Yes, we highly recommend ordering swatches to ensure the color, texture, and weight meet your project requirements. Swatches can be purchased directly on each product page.
How is the fabric shipped to prevent wrinkling?
To maintain the integrity of the material, most fabrics are shipped on a roll. Smaller orders or specific lightweight materials may be carefully folded and shipped in secure packaging.
What is your return policy for cut-to-order fabric?
Since our fabric is cut specifically to your requested length, we generally do not accept returns unless the item is defective or damaged. Please contact our support team within 14 days if there is an issue with your order.
Do you offer wholesale pricing for large volume orders?
Absolutely. We offer tiered pricing for designers, manufacturers, and event planners. Please reach out to our wholesale department with your business credentials for a custom quote.
Are the colors shown on the website 100% accurate?
While we strive for color accuracy, variations can occur due to different monitor settings and lighting conditions. We suggest ordering a sample if an exact color match is critical for your home decor.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.